Return and Refund

Refund and Return Policy

1. Returns

Due to the nature of our products (Natural juices), we have specific guidelines for returns:

  • Returns are accepted only for damaged or defective products.
  • You must report any issues within 7 days of receiving the product.
  • To be eligible for a return, the product must be unused, unopened and in its original packaging.

Please note that consumable items like Natural juices cannot be returned for reasons related to personal preferences once opened or used.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Non-Refundable Items:

  • Opened or used Ayurvedic juice bottles.
  • Products returned without original packaging.
  • Products not purchased directly from our website.


Shipping Costs:

  • If the return is due to our error (such as shipping the wrong or damaged product), we will cover the return shipping costs.
  • In all other cases, return shipping costs are the responsibility of the customer, and the original shipping costs are non-refundable.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following details:

  • Order number.
  • Photos of the damaged/defective product.
  • Description of the issue.

We will offer a replacement or full refund, depending on your preference, after reviewing your request.

4. Exchanges

We do not offer direct exchanges. If you received a damaged or incorrect item, you can return it for a refund and place a new order for the correct product.

5. Late or Missing Refunds

If you haven’t received your refund after the estimated processing time:

  1. Check your bank or card account.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at [Insert contact details].

6. Contact Us

For any questions or concerns regarding this policy, please contact us at:

HappImmune
Email: [email protected]
Address: Negi Globals Pty Ltd
Ground Floor, 470 St Kilda Road, Melbourne, VIC, 3004